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Computer User Support Specialists: apprenticeship hours and pay
O*NET-SOC 15-1232.00 · IT Support Programs
Approved apprenticeship titles
7 apprenticeship titles on the Department of Labor's approved list fall under Computer User Support Specialists, trained competency-based, hybrid, time-based. The shortest approved term is 2,000 hours, for Cloud Operations Specialist 1 (competency-based).
| Title | RAPIDS code | Approach and term |
|---|---|---|
| Cloud Operations Specialist 1 | 2085 | Competency-Based: 2,000 hours Hybrid: 2,000 to 2,500 hours Time-Based: 2,000 hours |
| Cloud Operations Specialist 2 | 2086 | Competency-Based: 2,000 hours Hybrid: 2,000 to 2,500 hours Time-Based: 2,000 hours |
| COMPUTER SUPPORT SPECIALIST | 1131 | Competency-Based: 2,000 hours Hybrid: 2,008 to 2,312 hours Time-Based: 2,008 hours |
| COMPUTER SUPPORT SPECIALIST-DESKTOP SUPPORT TECH | 2018 | Competency-Based: 2,120 hours Hybrid: 2,120 to 2,464 hours Time-Based: 2,120 hours |
| Customer Service Tech Support | 3031 | Competency-Based: 4,000 hours Hybrid: 4,000 to 5,000 hours Time-Based: 4,000 hours |
| HEALTH INFORMATION TECHNOLOGY SPECIALIST | 2024 | Competency-Based: 2,000 hours Hybrid: 2,000 to 2,200 hours Time-Based: 2,000 hours |
| IT Generalist | 1059 | Competency-Based: 2,000 hours Competency-Based: 2,000 hours Hybrid: 2,880 to 3,600 hours Hybrid: 2,000 to 3,000 hours Time-Based: 2,880 hours Time-Based: 2,000 hours |
Time-based programs count hours on the job; competency-based programs move on when the apprentice shows the skills; hybrid programs use both, within a range of hours (29 CFR 29.5(b)(2)). Each registered program sets its own term inside what the approved title allows.
What computer user support specialists earn, by state
District of Columbia has the highest state median for computer user support specialists ($80,950) and Puerto Rico the lowest ($36,250), across the 54 states with a published figure.
| State | Median pay | Hourly | Jobs |
|---|---|---|---|
| District of Columbia | $80,950 | $38.92 | 3,140 |
| California | $79,570 | $38.25 | 74,490 |
| Washington | $75,220 | $36.17 | 21,860 |
| Massachusetts | $75,070 | $36.09 | 17,570 |
| New York | $72,560 | $34.89 | 39,100 |
| Colorado | $71,900 | $34.57 | 16,740 |
| Connecticut | $70,210 | $33.76 | 9,300 |
| Wyoming | $65,100 | $31.30 | 790 |
| Virginia | $65,040 | $31.27 | 20,910 |
| Maryland | $64,750 | $31.13 | 12,200 |
| New Jersey | $64,470 | $31.00 | 18,200 |
| Minnesota | $63,630 | $30.59 | 15,320 |
| Alaska | $63,110 | $30.34 | 950 |
| Vermont | $63,030 | $30.30 | 1,630 |
| Oregon | $62,840 | $30.21 | 8,850 |
| Rhode Island | $62,510 | $30.05 | 1,780 |
| Delaware | $62,160 | $29.89 | 1,890 |
| Arizona | $61,410 | $29.53 | 18,780 |
| North Dakota | $61,310 | $29.48 | 1,400 |
| Utah | $61,110 | $29.38 | 11,120 |
| Maine | $60,890 | $29.28 | 2,810 |
| Nebraska | $60,830 | $29.25 | 6,380 |
| New Hampshire | $60,660 | $29.16 | 3,910 |
| Georgia | $60,440 | $29.06 | 25,980 |
| North Carolina | $60,120 | $28.90 | 23,100 |
| Illinois | $59,860 | $28.78 | 26,060 |
| Missouri | $59,770 | $28.74 | 13,510 |
| Ohio | $59,720 | $28.71 | 22,370 |
| Texas | $59,490 | $28.60 | 72,030 |
| Idaho | $59,170 | $28.45 | 3,650 |
| Iowa | $58,810 | $28.27 | 6,140 |
| Wisconsin | $58,810 | $28.27 | 12,400 |
| Florida | $58,740 | $28.24 | 51,220 |
| Pennsylvania | $58,670 | $28.21 | 30,560 |
| Montana | $58,460 | $28.11 | 1,640 |
| Nevada | $57,870 | $27.82 | 6,560 |
| Kentucky | $57,850 | $27.81 | 9,460 |
| Hawaii | $56,760 | $27.29 | 2,440 |
| Indiana | $56,510 | $27.17 | 13,540 |
| Michigan | $56,240 | $27.04 | 22,090 |
| Kansas | $56,150 | $27.00 | 6,780 |
| Tennessee | $55,990 | $26.92 | 11,920 |
| West Virginia | $55,350 | $26.61 | 2,250 |
| New Mexico | $53,280 | $25.62 | 3,290 |
| Louisiana | $52,440 | $25.21 | 4,780 |
| Mississippi | $52,230 | $25.11 | 3,830 |
| South Carolina | $52,080 | $25.04 | 9,880 |
| Oklahoma | $52,040 | $25.02 | 9,600 |
| U.S. Virgin Islands | $50,430 | $24.25 | 90 |
| Alabama | $49,630 | $23.86 | 7,360 |
| South Dakota | $48,260 | $23.20 | 1,240 |
| Arkansas | $46,360 | $22.29 | 4,390 |
| Guam | $37,460 | $18.01 | 220 |
| Puerto Rico | $36,250 | $17.43 | 5,760 |
Finding a program
The public sponsor file names the organizations that run registered apprenticeships but not the occupations each one trains, so this guide names no sponsor. Search apprenticeship.gov's Apprenticeship Finder for this title, or ask your American Job Center which local programs train it.
Apprenticeship sponsors by state (25,633) · All approved occupations · IT Support Programs at schools and training centers
Sources: apprenticeship.gov approved occupations list (Last-Modified October 8, 2026); BLS Occupational Employment and Wage Statistics, May 2025 (all industries; blanks are figures BLS does not publish).