Home / Apprenticeships / Occupations / Customer Service Representatives
Customer Service Representatives: apprenticeship hours and pay
O*NET-SOC 43-4051.00
Approved titles
1
RAPIDS codes
Shortest term
4,000 h
minimum on the list
National median pay
$44,770
a year, BLS May 2025
Jobs nationally
2,595,750
BLS May 2025
Approved apprenticeship titles
- Training approaches
- competency-based, hybrid, time-based
- Shortest approved term
- 4,000 hours, Customer Service Representative (competency-based)
- State medians
- $50,330 in Washington to $26,700 in Puerto Rico (54 states publish one)
| Title | RAPIDS code | Approach and term |
|---|---|---|
| Customer Service Representative | 3001 | Competency-Based: 4,000 hours Hybrid: 4,000 to 5,000 hours Time-Based: 4,000 hours |
What customer service representatives earn, by state
| State | Median pay | Hourly | Jobs |
|---|---|---|---|
| Washington | $50,330 | $24.20 | 39,760 |
| California | $49,560 | $23.83 | 176,850 |
| Massachusetts | $49,120 | $23.61 | 49,990 |
| Minnesota | $48,800 | $23.46 | 53,340 |
| District of Columbia | $48,250 | $23.20 | 7,550 |
| Delaware | $48,190 | $23.17 | 7,470 |
| Connecticut | $48,090 | $23.12 | 24,490 |
| New York | $48,000 | $23.08 | 141,090 |
| New Jersey | $47,740 | $22.95 | 59,690 |
| Rhode Island | $47,550 | $22.86 | 7,890 |
| Colorado | $47,540 | $22.86 | 38,770 |
| Vermont | $47,500 | $22.84 | 2,870 |
| Oregon | $47,450 | $22.81 | 19,440 |
| New Hampshire | $47,300 | $22.74 | 12,750 |
| Maine | $47,160 | $22.67 | 7,560 |
| Wisconsin | $46,970 | $22.58 | 50,840 |
| Illinois | $46,130 | $22.18 | 100,970 |
| Iowa | $46,090 | $22.16 | 30,100 |
| Arizona | $45,690 | $21.97 | 87,020 |
| Hawaii | $45,650 | $21.95 | 8,010 |
| Ohio | $45,610 | $21.93 | 85,930 |
| Montana | $45,290 | $21.77 | 4,910 |
| Alaska | $45,150 | $21.71 | 2,410 |
| North Dakota | $44,670 | $21.48 | 5,750 |
| Pennsylvania | $44,630 | $21.46 | 94,340 |
| Missouri | $44,190 | $21.24 | 50,530 |
| Michigan | $43,950 | $21.13 | 71,310 |
| Nebraska | $43,940 | $21.13 | 15,340 |
| Idaho | $43,200 | $20.77 | 18,770 |
| Indiana | $43,140 | $20.74 | 44,630 |
| Utah | $43,140 | $20.74 | 44,490 |
| Maryland | $42,830 | $20.59 | 37,740 |
| Tennessee | $42,830 | $20.59 | 59,730 |
| Virginia | $42,730 | $20.54 | 59,850 |
| Wyoming | $42,340 | $20.35 | 2,110 |
| South Dakota | $40,650 | $19.54 | 6,120 |
| Nevada | $40,560 | $19.50 | 32,110 |
| Florida | $40,440 | $19.44 | 228,000 |
| Texas | $40,420 | $19.44 | 337,170 |
| Kansas | $40,320 | $19.39 | 29,200 |
| North Carolina | $40,240 | $19.35 | 89,510 |
| Georgia | $39,630 | $19.06 | 97,850 |
| New Mexico | $39,030 | $18.77 | 16,950 |
| South Carolina | $38,860 | $18.69 | 51,000 |
| Kentucky | $38,700 | $18.61 | 38,630 |
| Oklahoma | $38,650 | $18.58 | 34,460 |
| West Virginia | $38,430 | $18.48 | 9,860 |
| Alabama | $38,400 | $18.46 | 33,290 |
| Arkansas | $37,840 | $18.19 | 20,680 |
| Louisiana | $37,330 | $17.95 | 25,780 |
| U.S. Virgin Islands | $37,140 | $17.85 | 320 |
| Mississippi | $36,380 | $17.49 | 20,860 |
| Guam | $30,350 | $14.59 | 720 |
| Puerto Rico | $26,700 | $12.84 | 20,330 |
Finding a program
How to find a sponsor that trains this title · Apprenticeship sponsors by state (25,633) · All approved occupations
- Approved titles and terms: apprenticeship.gov approved occupations list, Last-Modified October 8, 2026, read October 8, 2026.
- Pay and jobs: BLS OEWS, May 2025, all industries, read October 8, 2026.